HotRock Canada is dedicated to serving our customers. If after receiving your order it is not what you were expecting please contact us immediately via email: firstname.lastname@example.org
Return & Refund
Please keep your original invoice that you receive when you purchased the product and any email correspondence relating to the order in case of future discrepancies.
If the shipment is damaged when you receive it from the courier company be sure to make note on their documentation and you may refuse the delivery. All returns must be sealed in their original packaging and in an acceptable condition to be returned to inventory. All returns must be reported within 30 days of the original purchase date.
A credit for your return less shipping costs and applicable restocking fee will be processed as quickly as possible once the stock is returned to our warehouse and inspected.
All returns may be subject to additional shipping fees and a restocking charge. HotRock Canada does not cover return shipping. A credit for your return less shipping costs and applicable restocking fee will be processed as quickly as possible once the stock is returned to our warehouse and inspected. We reserve the right to adjust the original quoted restocking fee if a product is returned in a condition deemed unsaleable where the item is missing parts or is in worse condition than originally promised. Defective products may be subject to a restocking fee if this is not disclosed when originally returning the product.
Proof of purchase is required for any return. Only products purchased directly hotrockcanada.com are eligible for returns or refunds. If they were purchased through a retailer, please contact that retailer where the product was purchased for a return or refund.